Our Store Return Policy
We take great care to thoroughly check through each order before it's delivered. However, we do kindly ask for you to also please check through your items as well.
Should there be any missing, damaged items, please take a photograph of the damaged piece as they have arrived, and email the photos with a description of the damage to firstname.lastname@example.org within 3 days of receipt of the goods.
Rooftop Republic will replace only the damaged piece and not the full Grow Kit.
We accept return within 10 days of receipt and refund in the form of store credit.
Please refer to the following criteria as a guideline for our returns/exchange policy:
Include purchase invoice and the return merchandise in its original and sellable condition. Tools, seeds, soil bags should be in their original packaging. Rooftop Republic reserves the right to reject and returned goods should they have already been opened.
All tags, certificates, warranties, care instructions, product labelling, authenticity cards should be intact and returned together.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or the refund in the form of store credit may be refused.
Returns or exchanges outside 10 days of receiving the goods (as the case may be) may be accepted at the sole discretion of Rooftop Republic.
Please note that customers are responsible for all the fees involved for returning items.
Return packages remain the responsibility of the customer until it is received by Rooftop Republic. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Return merchandise should be posted to the following address:
Rooftop Republic Urban Farming
Unit C, 4/F, 760 Cheung Sha Wan Road, Lai Chi Kok, Kowloon
Please include the following information together with the returned goods:
2. Order Number
If Rooftop Republic receives a return that cannot be accepted, the customer has the option either to collect the goods from the above address or have the goods re-delivered to the customer at his/her sole cost.
Upon dispute, Rooftop Republic reserves the right to make the final decision on all return cases.
Should there be any questions, please contact email@example.com